General Terms & Conditions



In order to guarantee smooth business processes it is important for you to know and accept the following General Terms & Conditions. With your order you confirm your agreement to our General Terms & Conditions, which is binding. Deviating agreements must already be concluded upon order!

1. Ordering

Your order must contain the following information
- The exact designation of the desired pan flutes (model, pitch, basic tone and possible additional options)
- Your name
- Your full address
- Your phone number
- Your e-mail address


Each pan flute is conscientiously manufactured on demand at the very earliest. Depending on the outstanding order volume, completion times vary and may be asked for at the actual time of purchase.

3. Delivery

At completion date we inform you about the finalisation of your instrument. You are free to choose from a mail delivery or a personal pick up at my workshop (upon agreement). The pan flutes are usually sent to you by post; upon agreement it is possible to delegate a haulage company (e.g. UPS).

4. Payment

Paying by PayPal is possible, however, additional transaction fees arise. More information are available upon request. Other payment methods require an exact agreement at time of order!

5. Titel retention

Already shipped goods remain property of Panflötenbau Steffen Küttner until the receipt of the full payment amount.

6. Right to return

7. Guarantee

A guarantee certificate and detailed care instructions are shipped with each pan flute. A guarantee is granted for two years, beginning with the day of invoice. Damage arising due to material defects or processing faults will be remedied free of charge within this period. The guarantee shall become void if any work on the flute is done by you or by third parties beyond the measures described within the scope of the care instruction. Damage caused by violence or improper treatment cannot be repaired by way of guarantee.

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