General Terms & Conditions
In order to guarantee smooth business processes it is important for you to know and accept the following General Terms & Conditions. With your order you confirm your agreement to our General Terms & Conditions, which is binding. Deviating agreements must already be concluded upon order!
1. Ordering
1.1. You can order pan flutes from my standard program
either in written form (via e-mail or post) or verbally (during a visit to my workshop or by phone)
1.2. Special designs
(flutes not included in my standard program)
can only be ordered .fter personal consultation. In principle the order has to be present in written form including all your ideas in detail.
Your order must contain the following information
- The exact designation of the desired pan flutes (model, pitch, basic tone and possible additional options)
- Your name
- Your full address
- Your phone number
- Your e-mail address
2.Manufacture
Each pan flute is conscientiously manufactured on demand at the very earliest. Depending on the outstanding order volume, completion times vary and may be asked for at the actual time of purchase.
3. Delivery
At completion date we inform you about the finalisation of your instrument. You are free to choose from a mail delivery or a personal pick up at my workshop (upon agreement). The pan flutes are usually sent to you by post; upon agreement it is possible to delegate a haulage company (e.g. UPS).
4. Payment
4.1. For dispatch to the Euro-zone countries and Switzerland:
The invoice is enclosed in the delivery. You pay on receipt by bank transfer, at the latest three weeks after receiving the pan flute. In exceptional cases your payment may also take place in form of a cash on delivery package or in advance.
4.2. Dispatch to all other countries:
Payment shall take place in advance. This means
- The invoice will be sent to you after completion of the pan flute.
- You pay by bank transfer.
- Your flute is dispatched at the latest within 5 workdays after receipt of your payment.
Paying by PayPal is possible, however, additional transaction fees arise. More information are available upon request. Other payment methods require an exact agreement at time of order!
5. Titel retention
Already shipped goods remain property of Panflötenbau Steffen Küttner until the receipt of the full payment amount.
6. Right to return
6.1. You can return pan flutes from my standard program
within two weeks after receipt in immaculate shape and properly packaged. Shipping costs and risks of transport remain yours. After expiration of this period, acceptance is obligatory.
6.2. The acceptance of special designs
(flutes not included in my standard program) is always obligatory!
7. Guarantee
A guarantee certificate and detailed care instructions are shipped with each pan flute. A guarantee is granted for two years, beginning with the day of invoice. Damage arising due to material defects or processing faults will be remedied free of charge within this period. The guarantee shall become void if any work on the flute is done by you or by third parties beyond the measures described within the scope of the care instruction. Damage caused by violence or improper treatment cannot be repaired by way of guarantee.
Contakt:
Steffen Küttner
Marktstraße 28
D- 86866 Mickhausen
✆ +49 8204 7549970